Circulation Services Clerk, III
Performs detailed clerical work that involves the automated circulation of library materials and the support and services to patrons.
Primary Responsibilities
- Works the public service desk
- Performs all standard circulation procedures accurately including, but not limited to, charging and discharging materials; answering telephone calls, creating or updating library cards
- Understands and interprets circulation policies to the patrons
- Handles cash and credit card transactions
- Provides information to patrons regarding library initiatives and/or programs
- Troubleshoots and/or solves departmental technology related issues
- Assists Supervisor with assigned duty area(s)
- Organizes materials on shelves in accordance with established procedures
- Performs shelf reading on a regular basis to maintain collection in good order
- Assists in pulling items from the collection for selected lists
- Shifts materials when instructed
- Checks for materials left on tables, shelves and carts and returns them to their proper locations
- Empties indoor/outdoor material returns as required
- Cleans A/V discs
Required Education and Experience
- High School diploma or GED
- Strong commitment to customer service
- Ability to use common computer applications, including Microsoft Office and Web browsers
- Working knowledge of Windows OS and mobile operating systems (e.g., iOS, Android)
- Ability to operate computer hardware, software, and office machines
- Ability to remain calm in difficult situations
- Ability to work a variety of hours, including evenings and weekends
- Ability to speak, read and write English fluently
